Refund policy

At Kevin Home Appliances, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.

Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The product is returned with its original packaging, accessories, and documentation.
• The item is not damaged due to misuse, improper handling, or normal wear and tear.

Some products may be subject to additional return restrictions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos of the product and packaging. We will review the issue and provide the appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

For damaged, defective, or incorrect items, Kevin Home Appliances will determine the appropriate return-shipping solution.

For other approved returns, return shipping costs may be the customer's responsibility.

Non-Returnable Items

Items that have been used, damaged through misuse, altered, or returned without their original packaging may not qualify for a refund.

Contact Us

If you have questions about a return or refund, please contact our customer support team through our Contact Us page and include your order number.

Kevin Home Appliances reserves the right to review return and refund requests according to the conditions outlined above.